Shipping Policy - Official Merchandise

Effective Date: 23 Dec 2023

Thank you for shopping at Official Merchandise. Please read the following shipping policy to understand how your order will be processed and delivered.

Order Processing:

  • Orders are typically processed within 1-3 business days from the date of purchase.
  • Processing times may be extended during peak seasons and promotional periods.

Shipping Rates:

  • We offer flat-rate shipping within India.
  • Shipping rates are calculated at checkout based on the weight of your order.

Delivery Times:

  • Estimated delivery times are provided at checkout based on the location. But here’s a rough overview around the same
    Domestic/India Deliveries: 0-15 days from the date of placing the order
    International Deliveries: 15-30 days from the date of placing the order
  • Delivery times may vary due to factors beyond our control, such as weather conditions or courier delays.

Shipping Partners:

  • We work with reputable courier services to ensure reliable and timely delivery.
  • You will receive a tracking number once your order is dispatched to track the status of your shipment.

Shipping Destinations:

  • We currently ship within India. For international shipping inquiries, please contact our customer support.

Delivery Attempts:

  • Our courier partners will make multiple attempts to deliver your package.
  • If you are unavailable, they may contact you for further instructions.

Delivery Issues:

  • If there are any issues with your delivery, please contact us within +91 8088516875 days of the estimated delivery date.
  • We will work with our courier partners to resolve any delivery concerns promptly.

Incomplete or Incorrect Addresses:

  • Please ensure that your shipping address is complete and accurate.
  • We are not responsible for packages delivered to incomplete or incorrect addresses provided by the customer.

Lost or Stolen Packages:

  • Official Merchandise is not responsible for lost or stolen packages after they are marked as delivered by the courier.

Shipping Policy Updates:

  • Official Merchandise reserves the right to update this shipping policy at any time.
  • Updates will be effective immediately and will be communicated on our website.

If you have any questions or concerns about our shipping policy, please contact us at info@officialmerchandise.co.in.

Thank you for choosing Official Merchandise. We appreciate your support!

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