Shipping Policy - Official Merchandise
Effective Date: 23 Dec 2023
Thank you for shopping at Official Merchandise. Please read the following shipping policy to understand how your order will be processed and delivered.
Order Processing:
- Orders are typically processed within 1-3 business days from the date of purchase.
- Processing times may be extended during peak seasons and promotional periods.
Shipping Rates:
- We offer flat-rate shipping within India.
- Shipping rates are calculated at checkout based on the weight of your order.
Delivery Times:
- Estimated delivery times are provided at checkout based on the location. But here’s a rough overview around the same
Domestic/India Deliveries: 0-15 days from the date of placing the order
International Deliveries: 15-30 days from the date of placing the order - Delivery times may vary due to factors beyond our control, such as weather conditions or courier delays.
Shipping Partners:
- We work with reputable courier services to ensure reliable and timely delivery.
- You will receive a tracking number once your order is dispatched to track the status of your shipment.
Shipping Destinations:
- We currently ship within India. For international shipping inquiries, please contact our customer support.
Delivery Attempts:
- Our courier partners will make multiple attempts to deliver your package.
- If you are unavailable, they may contact you for further instructions.
Delivery Issues:
- If there are any issues with your delivery, please contact us within +91 8088516875 days of the estimated delivery date.
- We will work with our courier partners to resolve any delivery concerns promptly.
Incomplete or Incorrect Addresses:
- Please ensure that your shipping address is complete and accurate.
- We are not responsible for packages delivered to incomplete or incorrect addresses provided by the customer.
Lost or Stolen Packages:
- Official Merchandise is not responsible for lost or stolen packages after they are marked as delivered by the courier.
Shipping Policy Updates:
- Official Merchandise reserves the right to update this shipping policy at any time.
- Updates will be effective immediately and will be communicated on our website.
If you have any questions or concerns about our shipping policy, please contact us at info@officialmerchandise.co.in.
Thank you for choosing Official Merchandise. We appreciate your support!
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